Shipping & Returns

Shipping Information

FedEx Standard Delivery: $7
Free Shipping above $50
Delivery time 2-3 days within the US
We use FedEx as our delivery partner
 
Return Policy

Please follow the steps below to ensure a successful return. If you have any questions, please feel free to contact Customer Service via email to [email protected]

Our Return Policy:

  • Customer must provide the order number or order confirmation email by sending it to our customer service to [email protected] If you are unable to provide the order number you are required to provide your name, address, phone number, and then we might be able to retrieve your order and order number.
  • Items purchased at www.etlyklarborg.com may be returned within 60 days of purchase.
  • Returned items must be in the manufacturer’s saleable, like-new condition with the original packaging materials (including the bar code/UPC label), accessories, and instructions. EtlyKlarborg.com reserves the right to deny any return not meeting these guidelines.
  • Etlyklarborg.com does not accept returns on merchandise damaged by the customer.

Items non-eligible for returns/refunds or exchanges:

  • Items Marked "Final Sale”.
  • Personalized and Customized Merchandise
  • Shipping charges


Refunds

Refunds will be issued in the same form as the original payment via paypal or to the used card during checkout.

Replaced defective item
If the received product was damaged, we will resend a replacement once we have received picture documentation of the defective item.



How to Return an Item

  • Find your online order confirmation and order number to start the return.

  • Send an email to [email protected] with:

    Order Number/Order Confirmation

    Which Item/s you would like to return

  • Securely pack the Item/s and mark the box with you order number

    Order Number must be visible and will help us expedite your return

  • Ship the item/s to:

    Klarborg USA LLC
    178 West Service Road
    Champlain NY, 12919

  • Buy the item again online right away or wait for the refund before you order the item you like.


How to Return a defective item

  • Find your online order confirmation and order number to start the return.

  • Send an email to [email protected] with:

    Order Number/Order Confirmation

    Which Item/s is defective

    A picture and description of the defect

  • We will ship a replacement once we have evaluated the pictures